PostReplyEffective date: 9 September 2026
These Terms of Service ("Terms") govern your access to PostReply Inbox, operated by Sunshing Network Pte. Ltd. ("PostReply", "we", "us"), at inbox.getpostreply.com. By creating an account or using the service, you agree to these Terms and our Privacy Policy.
Eligibility and accounts
You must be at least 18 and able to enter a binding agreement. If you act for a business, you confirm your authority to bind it. You are responsible for accurate account information, protecting credentials, managing team permissions and activity under your account. Notify us promptly of unauthorized access.
The service and connected channels
Inbox provides tools for shared customer conversations, contacts and CRM, team assignments, messaging workflows, AI-assisted responses, integrations and reporting. Available features depend on your plan, enabled configuration and connected providers. You must have authority to connect each account or channel. Provider approval, account eligibility, message templates, messaging windows and provider limits may affect use. We do not guarantee approval, uninterrupted connections, delivery, replies or sales results.
Your data, content and customer responsibilities
You retain ownership of content and records you provide. You grant PostReply a limited, non-exclusive licence to host, process, reproduce and transmit them as needed to operate and secure the service and carry out your instructions. You are responsible for the accuracy of customer records, required notices and permissions, lawful collection and use, and the content and recipients of your messages. Respect customer opt-outs and applicable privacy and marketing rules. Importing a contact or having a phone number does not by itself establish permission to send marketing messages.
Automation and AI
You control which workflows, integrations and AI functions you enable. Relevant instructions, conversation context and supplied knowledge may be processed by configured AI providers. Depending on your settings, workflows and AI may send messages or perform actions without a separate manual review. Review configuration and outputs, test workflows, and disable them when inappropriate. AI may be inaccurate, incomplete or unsuitable; we do not guarantee unique, error-free or legally compliant output. You remain responsible for messages and actions initiated through your workspace.
Acceptable use
You may not use Inbox to break the law; infringe privacy, intellectual property or other rights; send spam, fraudulent or deceptive messages; harass others; distribute malware; access accounts without authorization; circumvent security, opt-outs or usage limits; or unlawfully scrape or reverse engineer the service. You must follow connected providers' terms and policies. We may restrict activity that threatens users, the service or third-party platforms.
Plans, charges and cancellation
Plan features, prices, billing periods, usage allowances and applicable charges are shown at purchase. You authorize the chosen payment method for applicable charges and taxes. Messaging platforms, AI providers or other connected services may charge separately under their own terms; do not assume those charges are included unless your plan expressly says so. Recurring subscriptions continue until cancelled. Cancellation stops future renewal but does not normally reverse a completed billing period. Refunds are handled according to the terms shown at purchase and applicable law. Contact support if the available billing controls do not resolve your request.
Availability and third parties
We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Maintenance, outages and changes by messaging, payment, infrastructure or AI providers may affect features. Third parties independently control their services, approvals and account decisions. Keep copies of information essential to your business and review the conditions of each provider you connect.
Suspension, termination and deletion
You may stop using the service at any time. We may suspend or terminate access for material breach, security risk, non-payment or legal requirements. Where practical, we will provide notice and an opportunity to remedy. Stopping use, cancelling a subscription and deleting data are separate actions. Account and workspace deletion requests are handled as described in the Privacy Policy; records may be retained for legitimate security, accounting or legal purposes.
Disclaimers and liability
To the maximum extent permitted by law, the service is provided "as is" and "as available" without implied warranties. PostReply is not liable for indirect, incidental, special or consequential loss, lost profits, lost data or third-party platform actions. Our total liability relating to the service will not exceed the amount you paid PostReply for Inbox during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.
Related products, changes and governing law
PostReply Social at getpostreply.com focuses on social content and publishing. Inbox and Social have separate accounts, subscriptions and service scopes unless an explicit offer states otherwise. A link between the products does not combine entitlements or authorize transfer of customer data. We may update these Terms and post a revised effective date. Material changes will apply prospectively where required by law. These Terms are governed by Singapore law without limiting mandatory consumer protections applicable to you.
Contact
For service, billing or terms questions, contact support@getpostreply.com or Sunshing Network Pte. Ltd., 12 Woodlands Square #15-78, Singapore 737715. Include your workspace and the product name so we can route your request.