PostReplyA shared team inbox with a clear owner for every enquiry.
Make the handover between sales, support and the next shift easier to follow. View the conversation, assign responsibility and keep the next action visible in one workspace.
Turn a busy message list into a working queue
An unread message count tells you there is work. It does not tell you who should do it. Filter the inbox by conversation status, teammate or team to find unassigned work and the enquiries waiting for a follow-up. Use open for active work, pending when you are waiting and resolved when the current issue is handled.
- Review unassigned conversations before starting a shift.
- Assign an enquiry to the teammate or team responsible for the next reply.
- Update its status as the work progresses.
Hand over the conversation with its context
The conversation view brings message history, the channel connection and the contact record together. A teammate can read what the customer already asked before responding. For a sales enquiry, keep the contact details available while deciding who should follow up; for support, review the history before asking the customer to repeat information.
Keep people in control of AI replies
Automation is useful for repeatable questions, but a person still needs a way to take ownership. PostReply Inbox lets you switch AI off for an individual conversation and assign it to a teammate. Use this when an answer needs judgment, the customer asks for a person or your knowledge base does not cover the question.
Evaluate a shared inbox with a real handover
Before moving a whole team, connect one supported channel and involve two teammates. Receive an enquiry, assign it, read the history from the second account and resolve it. Check that everyone can identify the owner and the next action. This is a more useful trial than counting integration logos.
- Check the plan's total seats and connection limits.
- Agree when your team uses open, pending and resolved.
- Test the incoming message, reply and handover on your actual provider account.
Frequently asked questions
How is a shared inbox different from forwarding messages?
Forwarding creates another copy that people must coordinate around. A shared workspace keeps the conversation history, assignment and status together, giving the team a common place to decide what happens next.
Can I assign conversations to a team?
Yes. Conversations can be assigned to a teammate or a team in the workspace. Inbox filters let you review those assignments and unassigned work.
Does the plan charge for each extra teammate?
The published plans include a total number of workspace seats. Compare the included seats and limits on the pricing page and choose a plan that covers your team. Do not assume additional seats are included beyond that limit.
Give your next enquiry a complete customer workflow.
Start with one messaging channel. Connect the CRM, spreadsheet or calendar your team needs and build a workspace around how your business serves customers.
Create your workspace