PostReplyCustomer conversations with shared context
PostReply Inbox helps businesses organize customer messages, contacts and follow-up work in a shared workspace. Our aim is to make it easier for teams to understand a conversation, assign responsibility and continue helping a customer without repeatedly piecing together information from separate tools.
What you can do with Inbox
- Manage conversations: work with messages from authorized, connected channels and keep conversation history alongside customer context.
- Coordinate your team: assign conversations, organize teams and control workspace access.
- Maintain customer records: manage contacts, tags, custom fields, activity and CRM follow-up.
- Configure workflows: use enabled messaging automations and integrations to support repeatable work.
- Use AI with oversight: configure available AI assistants and knowledge content, review responses and choose when automation is appropriate.
Available channels, integrations, AI models and usage limits depend on your plan, platform configuration and provider requirements. A listed capability does not mean every provider account is approved or every workflow is available in every plan.
Who it is for
Inbox is designed for business teams handling customer enquiries, support and sales follow-up, including teams serving multiple clients where their plan and permissions allow. Workspace administrators are responsible for team access, customer data and the workflows they enable. The service supports their work; it does not guarantee customer responses, revenue or particular business outcomes.
Inbox and PostReply Social
PostReply offers two related products with different purposes. PostReply Social focuses on creating, planning and publishing social content. PostReply Inbox focuses on customer conversations and CRM work. Accounts and subscriptions are separate unless an explicit offer states otherwise; navigating between the products does not automatically synchronize customer data.
The company and contact
PostReply Inbox is operated by Sunshing Network Pte. Ltd., 12 Woodlands Square #15-78, Singapore 737715. For product, onboarding, billing or privacy questions, email support@getpostreply.com and mention PostReply Inbox and your workspace.
Read our Privacy Policy for data handling and deletion requests, and our Terms of Service for account, messaging, subscription and service responsibilities.