PostReplyStarter
For a small team sharing customer enquiries.
USD 29.00per month
USD 290.00per year, billed annually
- 3 workspace seats
- 3 channel connections
- 5 automation flows
- 1,500,000 AI tokens per calendar month
A WhatsApp team inbox with a clear owner for every conversation.
Share customer messages, assign a teammate and hand over with conversation history and internal notes. Connect through WhatsApp Cloud API or a WhatsApp Web QR session.
From a new message to a clear handover
Follow one WhatsApp enquiry through a shared queue, assignment and handover. This illustration does not connect to WhatsApp or send messages.
Alex · WhatsAppOpen
Can you check the delivery date for my order?
Shared conversation history
Set up one number. Verify one conversation.
- 01
Choose your connection
For Cloud API, prepare your Meta business account, phone number ID and required credentials. For WhatsApp Web, link a session with a QR code. Ask us to confirm which route fits your number before moving it.
- 02
Bring a test message into the inbox
After completing the connection setup, send a message from a number you control. Confirm it appears in the intended workspace and conversation.
- 03
Assign, reply and hand over
Assign a teammate, send a reply and confirm it on the recipient’s phone. Add an internal note and check that the next teammate can continue the conversation.
Two ways to connect WhatsApp
Cloud API uses Meta’s official business messaging API and supports approved templates. WhatsApp Web (Baileys) links a device session by QR code. The Web session is a separate connection method and is not the official Cloud API; its availability depends on the linked session. Choose the method appropriate for your account and service requirements.
Use knowledge-based support with a human handover
For recurring questions, prepare a knowledge base with current product details, delivery information and service policies. Test the chatbot against questions your customers actually ask. Assign exceptions to a person and turn off AI for that conversation when needed. Automated responses depend on your configuration and the channel's messaging rules.
Budget for the inbox and the messaging provider
The workspace subscription covers the plan's seats, connections and AI allowance. WhatsApp and other provider charges are separate. Templates, customer-service windows and allowed message types are governed by Meta's current rules. A workspace subscription does not remove those requirements or guarantee message delivery.
A starting point for cross-border customer service
Teams supporting overseas customers can use the English, Spanish or Simplified Chinese interface. Set up clear ownership for enquiries that arrive outside a colleague's working hours. Language support in the interface does not replace channel approval, local service availability or review of AI answers.
Compare workspace costs before you connect
Current workspace prices, included teammates and channel connections are shown below. Messaging provider fees are separate. A listed plan does not guarantee that your account or number is eligible.
Growth
For growing sales and support teams.
USD 79.00per month
USD 790.00per year, billed annually
- 10 workspace seats
- 8 channel connections
- 20 automation flows
- 5,000,000 AI tokens per calendar month
Scale
For larger teams managing more connected accounts.
USD 149.00per month
USD 1,490.00per year, billed annually
- 20 workspace seats
- 20 channel connections
- 50 automation flows
- 10,000,000 AI tokens per calendar month
Prices include applicable taxes. No tax is added at checkout. Provider fees and third-party subscriptions are separate. AI tokens include input and output; service availability depends on your location and provider setup.
Frequently asked questions
Is this the WhatsApp Business app?
No. This page describes a shared workspace using a WhatsApp Cloud API connection. Eligibility and phone-number setup must be checked with the provider; do not assume an existing app number can be moved without preparation.
Are WhatsApp messaging fees included?
No. Channel-provider usage fees are separate from the PostReply Inbox subscription. Review Meta's current pricing and your provider arrangement when estimating total cost.
Can I send a message to any phone number?
A connected account still has to follow WhatsApp's consent, template and messaging rules. Connecting an inbox is not permission to send unsolicited messages.
Make sure your number fits before moving your team.
Tell us your team size and whether you already use the WhatsApp Business app or Cloud API. We can review the connection requirements with you.
Check my WhatsApp setup