Share one WhatsApp number. Give every enquiry an owner.
The WhatsApp Business app already supports linked devices, and some native plans also offer chat assignment. When your team needs a shared WhatsApp and Instagram queue, internal notes, customer records, deals or bookings, PostReply Inbox keeps an owner and next step. Connect through Cloud API or a WhatsApp Web QR session.
Follow one WhatsApp enquiry through a shared queue, assignment and handover. This illustration does not connect to WhatsApp or send messages.
Interactive workflow illustration · fictional sample data
Alex · WhatsAppOpen
Can you check the delivery date for my order?
Shared conversation history
Set up one number. Verify one conversation.
01
Choose your connection
For Cloud API, prepare your Meta business account, phone number ID and required credentials. For WhatsApp Web, link a session with a QR code. Ask us to confirm which route fits your number before moving it.
02
Bring a test message into the inbox
After completing the connection setup, send a message from a number you control. Confirm it appears in the intended workspace and conversation.
03
Assign, reply and hand over
Assign a teammate, send a reply and confirm it on the recipient’s phone. Add an internal note and check that the next teammate can continue the conversation.
Two ways to connect WhatsApp
Cloud API uses Meta’s official business messaging API and supports approved templates. WhatsApp Web (Baileys) links a device session by QR code. The Web session is a separate connection method and is not the official Cloud API; its availability depends on the linked session. Choose the method appropriate for your account and service requirements.
See a three-person handover in one conversation
Example: a customer asks on WhatsApp whether an order can arrive this week. One teammate receives and assigns the enquiry, another checks the order context and replies, and the next shift sees an internal note with the promised follow-up. The customer keeps one conversation while the team keeps a visible owner and next step.
For recurring questions, prepare a knowledge base with current product details, delivery information and service policies. Test the chatbot against questions your customers actually ask. Assign exceptions to a person and turn off AI for that conversation when needed. Automated responses depend on your configuration and the channel's messaging rules.
Budget for the inbox and the messaging provider
The workspace subscription covers the plan's seats, connections and AI allowance. WhatsApp and other provider charges are separate. Templates, customer-service windows and allowed message types are governed by Meta's current rules. A workspace subscription does not remove those requirements or guarantee message delivery.
A starting point for cross-border customer service
Teams supporting overseas customers can use the English, Spanish or Simplified Chinese interface. Set up clear ownership for enquiries that arrive outside a colleague's working hours. Language support in the interface does not replace channel approval, local service availability or review of AI answers.
Compare workspace costs before you connect
Current workspace prices, included teammates and channel connections are shown below. Messaging provider fees are separate. A listed plan does not guarantee that your account or number is eligible.
Starter
For a small team sharing customer enquiries.
USD 29.00per month
USD 290.00per year, billed annually
3 workspace seats
4 connected channel accounts
3 distinct connected integration providers
10 campaigns created per calendar month
5 saved automation flows
1,500,000 AI tokens per calendar month
Shared inbox and team assignment
AI bot follows the customer's written language by default
CRM contacts and deal pipeline
Pre-built automation flow templates
Included channel types: SMS, Email, Telegram, WhatsApp Cloud API, Instagram Direct, Facebook Messenger, WhatsApp QR
Included integration types (15)
Google Sheets, Shopify, WooCommerce, Zoom, Microsoft Teams, HubSpot, Salesforce, Zoho, Zapier, n8n, Google Calendar, Pipedrive, shopline, zendesk, shoplazza
14-day free trial. A card is required at checkout. After the trial, the monthly or annual price you choose is charged automatically unless you cancel before it ends.
AI bot follows the customer's written language by default
CRM contacts and deal pipeline
Pre-built automation flow templates
Included channel types: SMS, Email, Telegram, WhatsApp Cloud API, Instagram Direct, Facebook Messenger, WhatsApp QR
Included integration types (15)
Google Calendar, Google Sheets, Shopify, WooCommerce, Zoom, Microsoft Teams, HubSpot, Salesforce, Zoho, Zapier, n8n, Pipedrive, shopline, zendesk, shoplazza
14-day free trial. A card is required at checkout. After the trial, the monthly or annual price you choose is charged automatically unless you cancel before it ends.
AI bot follows the customer's written language by default
CRM contacts and deal pipeline
Pre-built automation flow templates
Included channel types: SMS, Email, Telegram, WhatsApp Cloud API, Instagram Direct, Facebook Messenger, WhatsApp QR
Included integration types (15)
Google Sheets, Shopify, WooCommerce, Zoom, Microsoft Teams, HubSpot, Salesforce, Zoho, Zapier, n8n, Google Calendar, Pipedrive, shopline, zendesk, shoplazza
14-day free trial. A card is required at checkout. After the trial, the monthly or annual price you choose is charged automatically unless you cancel before it ends.
For larger teams managing more connected accounts.
USD 149.00per month
USD 1,490.00per year, billed annually
20 workspace seats
20 connected channel accounts
9 distinct connected integration providers
200 campaigns created per calendar month
50 saved automation flows
10,000,000 AI tokens per calendar month
Shared inbox and team assignment
AI bot follows the customer's written language by default
CRM contacts and deal pipeline
Pre-built automation flow templates
Included channel types: SMS, Email, Telegram, WhatsApp Cloud API, Instagram Direct, Facebook Messenger, WhatsApp QR
Included integration types (15)
Google Sheets, Shopify, WooCommerce, Zoom, Microsoft Teams, HubSpot, Salesforce, Zoho, Zapier, n8n, Google Calendar, Pipedrive, shopline, zendesk, shoplazza
14-day free trial. A card is required at checkout. After the trial, the monthly or annual price you choose is charged automatically unless you cancel before it ends.
Prices include applicable taxes. No tax is added at checkout. Provider fees and third-party subscriptions are separate. Integration slots count distinct connected providers; Zapier and n8n webhook actions use no slot. AI tokens count input and output, including multilingual bot replies. A business-set fixed reply language takes precedence; static flows, fixed fallback messages and human replies are not auto-translated. Service availability depends on your location and provider setup.
Frequently asked questions
Is this the WhatsApp Business app?
No. This is a shared workspace connected through either WhatsApp Cloud API or a QR-paired WhatsApp Web (Baileys) session. The two methods have different setup requirements; choose the path for your business number and workflow.
Are WhatsApp messaging fees included?
No. Channel-provider usage fees are separate from the PostReply Inbox subscription. Review Meta's current pricing and your provider arrangement when estimating total cost.
Can I send a message to any phone number?
A connected account still has to follow WhatsApp's consent, template and messaging rules. Connecting an inbox is not permission to send unsolicited messages.
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