PostReply
WhatsApp Cloud API
Connect a business number through Meta’s official API for customer conversations and approved message templates.
Explore WhatsApp for teamsOmnichannel inbox · AI automation · CRM · Booking
Start with a message. Connect support, sales and bookings.
Turn customer messages into work your team can move forward. Handle WhatsApp and Instagram enquiries together, assign owners, answer repeat questions with your knowledge base, and carry each conversation into customer records, deals, bookings and follow-up.
Need to create and schedule content too? Explore PostReply Social
Channel availability depends on your plan, provider setup and account permissions.
Team inboxInteractive workflow illustration · sample conversations
Conversations
AlexWhatsAppOpen
Can you help me check my order?
Human reply
Of course. Please share your order number and I’ll check it for you.
AI paused · team handling
Give every enquiry an owner
Share message history, assign a teammate or team, and hand over with internal notes and conversation status.
Spend less time on recurring questions
Use uploaded documents, web pages and Q&A as knowledge sources for AI ChatBots and visual conversation flows.
Give each reply a next step
Keep customer details, track sales opportunities and share booking links so sales and service can continue around the same customer.
Connected channels
Meet customers on their channels. Reply as one team.
7 connection options feed one shared inbox. Choose WhatsApp Cloud API or WhatsApp Web for your number, and bring Instagram DMs, Messenger, Telegram, SMS and email into the same team workflow.
WhatsApp Web (Baileys)
Connect a WhatsApp session by scanning a QR code, with session status managed in your workspace.
Explore WhatsApp for teams
Instagram DMs
Bring private messages from an eligible Instagram professional account into the team’s reply queue.
Explore Instagram for teams
Facebook Messenger
Receive and reply to customer messages sent to your connected Facebook Page.
Telegram Bot API
Connect a Telegram bot by token and handle conversations started by customers.
SMS
Use Twilio, Vonage, Plivo, MessageBird, Sinch or Telnyx to send and receive customer texts through a configured gateway.
Email (SMTP / IMAP)
Send through SMTP and retrieve incoming mail through IMAP so email support sits beside your messaging channels.
Choosing between WhatsApp Cloud API and a QR-paired Web session? Compare the WhatsApp team inbox setup steps
Built around the conversation
From the first message to the next step.
A shared inbox for your whole team
Filter by status, teammate or team. Read the conversation and contact details together, then assign the right person to reply.
Explore the shared inboxWhatsApp, with room for teamwork
Choose official WhatsApp Cloud API or a WhatsApp Web (Baileys) QR session. Bring conversations into the shared queue, assign owners and continue with customer history.
Explore WhatsApp for teamsInstagram DMs, with a next step beyond the reply
Assign private messages, keep the contact context and move genuine enquiries into a deal or appointment.
Explore Instagram for teamsAI answers grounded in your business
Connect your business information to an AI bot. When it handles a conversation, generated replies follow the customer's written language by default; hand off exceptions to your team.
Explore AI customer supportContacts & built-in CRM
Organize tags, custom fields, lifecycle stages and activity records. Bring in contacts so teammates can continue with customer context.
Sales pipeline
Link deals to contacts and track their value through custom pipeline stages. See which opportunities need the next follow-up.
Visual flows & ready-made templates
Start from a template for automated replies, information capture, conditional branches and human handoff. Review the setup before publishing.
Booking links & staff calendars
Set service duration, available hours and buffers. Let customers choose a time and connect the booking to their contact record and staff member.
Campaigns & message templates
Select recipients by contact, tag or lifecycle stage. Schedule WhatsApp templates or email content and inspect individual sending results.
Conversation & operational reports
Review message volume, AI handling, response times, campaign records and upcoming appointments to guide your team’s daily work.
POSTREPLY SOCIAL
Keep your brand active while your team looks after customers.
Use PostReply Social to prepare content, review it with your team and schedule posts across platforms. Let customers discover your brand through your content, then handle their messages and follow-up in Inbox.
Use either product on its own. Accounts, workspaces and subscriptions are separate.
Business integrations
9 business integrations. A next step for every conversation.
Bring contacts in from spreadsheets, hand customer records to your CRM, add appointments to calendars and give commerce support order context. Each connection has a specific job.
CRM contact sync
Hand customer records to sales with less repeated data entry.
HubSpot
Map contact fields, choose push, pull or bidirectional sync, and inspect synchronization logs.
HubSpot contact sync
Salesforce
Sync Contact records with field mapping, direction controls and duplicate handling.
Zoho CRM
Import or update Zoho contacts using mapped fields to keep core customer details aligned.
Zoho CRM contact syncScheduling & online meetings
Let customers choose a time and your team deliver the service.
Google Calendar
Read busy times and write bookings to your calendar; generate a meeting link when Google Meet is selected.
Zoom
Use your connected Zoom account to generate an online meeting link for a scheduled appointment.
Microsoft Teams
Create a Teams meeting link for an appointment with an organization account that has meeting access.
Spreadsheets & commerce data
Bring contact sources and order context into customer service.
Google Sheets
Choose one spreadsheet with Google Picker, preview its columns, and import mapped contact rows. Other Drive files remain inaccessible, and Sheets data is not sent to AI providers.
Shopify
Receive configured order and checkout events, giving your workspace customer order and checkout context.
WooCommerce
Receive store order creation and update events so support can view order amounts, items and status.
Integrations depend on your plan and require an account and authorization with the provider. Shopify and WooCommerce order intake requires store-side webhook setup. Confirm the required access and setup before subscribing.
How it works
From an enquiry to a customer you can keep serving.
- 01
Bring in messages and contacts
Connect messaging accounts, import Google Sheets contacts or pull customer records from HubSpot, Salesforce and Zoho.
- 02
Let AI and people work together
Answer common questions with your knowledge base, capture information with flows and assign decisions to a teammate.
- 03
Advance a deal or book a service
Update customer and deal progress, share a booking link and connect Google Calendar, Zoom or Teams for the next conversation.
- 04
Follow up and review activity
Schedule audience campaigns and review sending and appointment records. Commerce teams can use incoming order data to help customers.
For teams whose work starts with a message.
Sales & international trade
Keep social enquiries, customer records, sales stages and consultation bookings connected.
Customer support
Bring together shared queues, assignments, knowledge-based replies and human handoff.
Consultants & service teams
Let customers pick a time and connect their details with staff availability and online meetings.
Commerce support
Use incoming store order details alongside customer conversations to answer order and after-sales questions.
Choose a workspace that fits your team.
Compare current monthly and annual prices, included teammates, channel connections and AI allowance. Provider charges and third-party subscriptions are separate.
Frequently asked questions
Which messaging channels does Inbox support?
WhatsApp Cloud API, WhatsApp Web (Baileys), Instagram DMs, Facebook Messenger, Telegram Bot API, SMS and email through SMTP / IMAP. These are 7 connection options; the two WhatsApp methods serve different connection needs.
Which third-party services can I connect?
Google Sheets, Google Calendar, Zoom, Microsoft Teams, HubSpot, Salesforce, Zoho CRM, Shopify and WooCommerce. Sheets imports user-selected contact rows; the CRMs sync contacts; calendar and meeting services support bookings; store webhooks supply order context.
Can I manage sales and appointments here too?
Yes. Inbox includes contact records, a deals pipeline, staff availability, booking links and campaigns. Connect external CRM, calendar and meeting accounts to extend these workflows. Features and limits depend on your plan.
What is a shared inbox?
A shared inbox is a workspace where teammates can view and manage customer conversations together. PostReply Inbox adds assignment, conversation status and contact context so each enquiry can have an owner and a next step.
Which languages does PostReply Inbox support?
The interface and guides are available in English, Spanish, Simplified Chinese and Turkish. When an enabled AI bot handles a customer text message, its generated reply follows the customer's written language by default. A business-set fixed reply language takes precedence. AI replies use plan AI tokens; static flows, fixed fallback messages and human replies are not translated automatically.
Is this the same subscription as PostReply Social?
No. PostReply Inbox handles customer conversations; PostReply Social is the separate publishing product at getpostreply.com. Their accounts, workspaces and subscriptions are separate.
Can I connect every channel immediately?
Connections require the relevant provider account, credentials and permissions. Some providers require additional approval. Confirm your specific account and test inbound and outbound messages before relying on a channel for customer service.
Give your next enquiry a complete customer workflow.
Start with one messaging channel. Connect the CRM, spreadsheet or calendar your team needs and build a workspace around how your business serves customers.
Create your workspace