PostReplyEffective date: 11 September 2026
PostReply Inbox is operated by Sunshing Network Pte. Ltd. ("PostReply", "we", "us"). This policy explains how we handle personal information through inbox.getpostreply.com and the PostReply Inbox service.
Our role and your workspace
We manage account, billing, security and support information to operate the service. When a business uses Inbox to manage its customers' conversations and contacts, we process that workspace data on the business's instructions. The business decides why it collects customer information, who may access it and how it uses messaging and automation. Customers of that business should normally direct requests about those records to the business first; we assist with verified requests as applicable.
Information we collect
- Account and workspace information: names, email addresses, authentication details, business information, team membership, roles and preferences.
- Customer and conversation data: contact names, phone numbers, email addresses, channel identifiers, message text and attachments, conversation history, assignments, tags, notes, custom fields, opt-out preferences and CRM records that you import, receive or create.
- Connected services: channel account identifiers, access tokens and configuration needed for authorized connections; delivery events and integration activity received from the providers you connect.
- Automation and AI data: workflow settings, instructions, supplied knowledge content, relevant conversation context, generated responses and usage or execution logs.
- Billing and support: plan and transaction references, payment status, billing details, support requests and related communications. Payment providers process payment information under their own policies.
- Technical information: IP address, browser and device information, cookies, session information, security events and service usage logs.
How we use information
We use information to provide and secure accounts; receive and route conversations; organize contacts and CRM work; support team collaboration; run the messaging, integrations and automation you configure; provide billing, reporting and support; prevent abuse; diagnose problems; and comply with applicable law. You are responsible for the notices, permissions and lawful basis required for the customer data you provide and the messages you send.
AI-assisted processing
When you enable AI features, relevant instructions, conversation context and knowledge content may be sent to the configured AI provider to generate responses. Depending on your configuration, a response may be presented for review or sent automatically. The provider's own terms and data practices apply. Review your configuration and avoid including data unnecessary for the task. Do not assume that enabling a chatbot guarantees accurate replies or a particular provider retention or training policy.
How information is shared
Information is shared as needed with hosting, security, payment, support and AI providers; messaging platforms and integrations that you authorize; and workspace members according to their access. We may also disclose information where required by law, to protect rights and safety, or in connection with a business transfer. Connecting a service may send contact or message data to that service; its own policies govern its processing.
Cookies and security
Cookies and session storage support sign-in, security and preferences. Browser settings may allow you to limit cookies, but doing so can affect the service. We use access controls, encrypted connections and credential protection measures, including application-level encryption for connected-channel credentials. These safeguards do not mean every field is encrypted at rest or that any online service is completely secure.
Optional website analytics
With your permission, we use Google Analytics on public Inbox pages to understand page visits and traffic sources and improve the website. Google receives page URLs and titles, selected campaign parameters, referral information and browser or device information, and may use analytics cookies. Our analytics integration does not load on sign-in, registration, workspace or administration pages and does not send workspace conversations or contact records. Advertising personalization is disabled. Choose Necessary only to decline, or reopen Cookie settings in the public-page footer to withdraw your choice and stop future analytics collection. Essential service cookies remain available. See Google's Privacy Policy for Google's data practices.
Retention and international processing
We retain information while needed to provide the service and for relevant security, dispute, accounting and legal purposes. Retention depends on the data and applicable obligations; backups and logs may follow separate retention cycles. We delete or anonymize data when it is no longer needed for those purposes. Our providers may process information outside your country, subject to applicable safeguards. Contact us for questions about your workspace's processing or retention needs.
Your choices and data deletion
You may update available settings, manage team access, disconnect channels, disable automation or AI, and request access, correction, export or deletion where applicable. To request account or workspace deletion, email support@getpostreply.com from your registered address with the subject Inbox data deletion request. Identify the workspace and records concerned. We verify identity and authority, clarify the scope, and delete or anonymize eligible data or explain what must be retained. Disconnecting a channel stops the connection but does not itself delete stored conversations or records held independently by the messaging provider. Removing a team member does not necessarily delete the business's workspace records.
Children, changes and contact
Inbox is intended for business users aged 18 or older and is not directed to children. We may update this policy and publish the revised effective date here. Send privacy questions or requests to support@getpostreply.com or Sunshing Network Pte. Ltd., 12 Woodlands Square #15-78, Singapore 737715.